Job Summary:
As a Service Advisor, you will be the first point of contact for customers seeking vehicle maintenance or repair services. Your primary goal will be to provide exceptional customer service, understand customers' concerns, and accurately communicate their needs to the service department. You will be responsible for scheduling appointments, recommending appropriate services based on the vehicle's condition, preparing repair estimates, and ensuring timely completion of service work. Your strong communication and organizational skills will be essential in maintaining customer satisfaction and driving the overall success of the service department.

• Greet customers and inquire about their vehicle's issues or maintenance requirements.
• Actively listen to customers' concerns and accurately document their vehicle's symptoms or service requests.
• Conduct vehicle inspections, analyze diagnostic reports, and provide customers with detailed explanations of required repairs or maintenance.
• Prepare and present cost estimates for repairs, including parts and labor, and obtain customer approval before proceeding with the work.
• Schedule service appointments and efficiently manage the service department's workflow.
• Coordinate with technicians and ensure they have all necessary information to perform the required services.
• Keep customers informed about the status of their vehicles and any changes in the repair timeline.
• Address customer inquiries and resolve any issues or concerns related to service work or billing.
• Maintain accurate and organized records of service orders, repair history, and customer information in the service database.
• Follow up with customers after service completion to ensure their satisfaction and encourage feedback.
• Collaborate with the parts department to ensure the availability of required parts and accessories.
• Stay up-to-date with automotive technology, service procedures, and manufacturer's service recommendations.
• Adhere to dealership or service center policies and procedures, as well as industry regulations.
• Promote additional services or products that may benefit the customer's vehicle maintenance and performance.
• Assist with cashiering duties and processing customer payments.

• High school diploma or equivalent; additional automotive or technical training is a plus.
• Previous experience as a Service Advisor or in a customer service role within the automotive industry is preferred.
• Strong knowledge of automotive systems and components.
• Excellent communication and interpersonal skills.
• Ability to effectively manage time, prioritize tasks, and handle multiple customer requests simultaneously.
• Proficiency in using computer systems and software applications for record-keeping and communication purposes.
• A customer-focused approach with a commitment to ensuring customer satisfaction.
• Problem-solving skills to address customer concerns and find appropriate solutions.
• Ability to work collaboratively with technicians and other team members.
• Knowledge of automotive service and repair pricing guidelines is beneficial.
• Willingness to work flexible hours, including weekends and holidays, based on the dealership's operational needs.